These Terms of Service ("Terms") are a legally binding agreement between you and FINDMYLOCAL PRIVATE LIMITED (CIN: U82990TS2026PTC217408), a company incorporated under the Companies Act, 2013, with its registered office at Flat 204, Sri Srinivasa Nilayam Apartments, Road No. 18, Vishnupuri Colony, Peerzadiguda, Hyderabad, Telangana - 500098, India ("Find My Local", "Company", "we", "us"). They govern your access to and use of the Find My Local mobile application, website, and related services (the "Platform"). Together with our Privacy Policy and Community Guidelines, they form the "terms of use" and "user agreement" published under Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. By creating an account or using the Platform you agree to these Terms. If you do not agree, do not use the Platform.
By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and all policies referenced in them, including our Privacy Policy. Your continued use constitutes ongoing acceptance.
Find My Local is a technology platform and an "intermediary" under Section 2(1)(w) of the Information Technology Act, 2000. Our sole role is to provide a neutral venue that enables Users to discover and connect with independent local Helpers for assistance such as travel help, local guidance, deliveries, work help, accommodation, and similar services ("Services").
Helpers must be 18 years or older and competent to contract under the Indian Contract Act, 1872. Users must be at least 13 years old; Users aged 13 to 17 are minors and may access the Platform only with the consent, involvement, and supervision of a parent or legal guardian, who agrees to these Terms on the minor's behalf and remains responsible for the minor's use. You represent that you meet the applicable age requirement and that all information you provide is true, accurate, current, and complete. The Platform is intended for use within India.
As a User you agree to: provide honest, accurate task details; communicate respectfully; honour agreed terms and pay the agreed amount promptly; not raise fake, frivolous, or fraudulent requests; independently assess a Helper's suitability; and take normal personal-safety precautions. You are solely responsible for your decision to engage any Helper and for any resulting interaction or transaction.
As a Helper you are an independent service provider and agree to: provide truthful information about your identity, skills, availability, and pricing; complete verification honestly; perform only lawful Services you are competent and permitted to provide; honour agreed terms, timings, and prices without overcharging; hold any licences, permits, or insurance required by law; issue any tax invoices and pay any taxes on your earnings; and conduct yourself professionally and safely. You additionally represent that you have not been convicted of, and are not currently charged with, any offence involving violence, sexual misconduct, offences against children, fraud, or dishonesty, and will notify us immediately if this changes. You alone are responsible and liable for the Services you provide, and providing Services does not make you an employee, agent, or representative of the Company.
A "Verified" badge means one thing only: the Helper submitted identity and address documents that appeared genuine when reviewed on a reasonable-effort basis. It verifies documents — not people. A Verified badge, a Community Trust Index score, a rating, or a review is not a background or criminal-record check (we do not conduct these and have no ability to), not a character reference, and not an endorsement, certification, or guarantee of any person's identity, honesty, skill, safety, or future conduct. Documents can be forged, accounts can be compromised, and past behaviour does not guarantee future behaviour. We make no representation that any user — verified or not — is trustworthy or safe. Exercise the same care you would with any stranger: meet first in a public place, tell someone where you are going, share your live location with a trusted contact, verify credentials yourself for skilled or licensed work, and never hand over original documents, valuables, house keys, or advance payments.
All payments for Services are arranged and made directly between the User and the Helper (e.g. via UPI, bank transfer, or cash). The Platform may let a Helper display their own payment details in chat as a convenience. We are not a payment system provider, bank, escrow, or trustee; we do not process, collect, hold, disburse, or guarantee any funds, and we charge no commission. You bear all risk of any payment you make or accept.
Because Find My Local does not sell the Services and does not process or hold payments, we do not issue refunds and are not responsible for any refund, cancellation, advance, deposit, or price dispute. Any cancellation or refund is agreed and settled directly between the User and the Helper, ideally recorded in advance in the Service Commitment Form.
Any Service Commitment Form or agreement created in the Platform is a convenience tool recording what the User and Helper have agreed. Find My Local is not a party to it, does not verify or enforce it, and provides it "as is". Any obligation under it rests exclusively with the User and the Helper.
In line with Rule 3(1)(b) of the IT Rules, 2021, you must not host, upload, publish, or share any information that: belongs to another without right; is defamatory, obscene, pornographic, paedophilic, invasive of privacy, harassing on the basis of gender, racially or ethnically objectionable, or otherwise unlawful; harms minors; infringes intellectual-property rights; deceives or misleads; impersonates another; threatens the unity, integrity, defence, security, or sovereignty of India or public order; or contains viruses or malicious code. You also must not: raise false or fake emergency alerts; post fake or manipulated reviews; commit or facilitate fraud, money laundering, or illegal transactions; harvest or scrape data; or disrupt, reverse-engineer, or overload the Platform.
Ratings and reviews must reflect genuine, first-hand experience. Fake, incentivised, coerced, defamatory, or retaliatory reviews and any manipulation of ratings are prohibited and may be removed. Reviews are the opinions of individual users, not of Find My Local; we do not endorse or verify them.
You are responsible for all content you submit and grant us a limited, royalty-free licence to host, store, and display it to operate the Platform.
The Platform — including its software, design, logos, trademarks, and content (excluding user-submitted content) — is owned by or licensed to FINDMYLOCAL PRIVATE LIMITED and protected by law. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose and may not copy, modify, distribute, sell, or create derivative works without our prior written consent. If you believe content on the Platform infringes your copyright or other intellectual-property rights, write to our Grievance Officer at grievance@findmylocal.co with the work concerned, the location of the allegedly infringing content, and your contact details; we will act on valid complaints in accordance with applicable law.
We may take reasonable measures to detect, prevent, and act against fraud, impersonation, and misuse, including verifying information, limiting features, and suspending accounts. We may report suspected unlawful activity to law-enforcement and regulatory authorities and cooperate with them.
Assumption of risk. Using the Platform to meet, host, visit, travel with, or receive or provide services from people you do not know carries inherent risk — including injury, illness, death, theft, property damage, fraud, and unlawful conduct by others. To the maximum extent permitted by law, you voluntarily assume all such risks arising from your interactions with other users, whether arranged through the Platform or continued outside it. Safety tools (verification, trust scores, reviews, reporting, blocking, live-location sharing, alerts) are aids only; they reduce risk but cannot eliminate it.
The Platform is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, the Company, its directors, officers, employees, administrators, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, data, goodwill, injury, death, or property damage, arising out of your use of the Platform, any Service, any payment, or the acts or omissions of any User or Helper, and — to the fullest extent permitted by law — you release the Company from all claims arising out of the acts or omissions of another User or Helper. Our total aggregate liability for any claim shall not exceed one thousand Indian Rupees (INR 1,000). Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law, including a consumer's statutory rights under the Consumer Protection Act, 2019, and this release does not affect your rights against the other user themselves.
You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, administrators, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your use of the Platform, your content, your Services, your breach of these Terms or any law, or your infringement of any third-party right.
We may suspend, restrict, or terminate your access, with or without notice, for any breach of these Terms or applicable law, or to protect users, the public, or the Platform. Provisions that by their nature should survive (including payments, disclaimers, limitation of liability, indemnity, IP, and governing law) will survive.
In accordance with the Information Technology Act, 2000, the IT Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, complaints about content, conduct, or your use of the Platform may be sent to our Grievance Officer:
These Terms are governed by the laws of India. Any dispute shall first be attempted to be resolved amicably; failing that, it shall be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with seat and venue at Hyderabad, Telangana, in English. Subject to arbitration, the courts at Hyderabad, Telangana shall have exclusive jurisdiction.
Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force. No waiver: our not enforcing a provision is not a waiver of it. Assignment: you may not assign these Terms; we may assign them to an affiliate or successor in connection with a merger, acquisition, or sale of assets, with notice where required by law. Entire agreement: these Terms, the Privacy Policy, and the policies referenced in them are the entire agreement between you and the Company regarding the Platform. Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control — including natural disasters, network or infrastructure failures, strikes, civil unrest, government action, or outages of third-party services — and this does not limit any right you have under mandatory law.
We may update these Terms; the version and effective date above reflect the latest revision. Continued use after changes take effect means you accept them.
General questions: support@findmylocal.co
Grievances & legal notices: grievance@findmylocal.co
FINDMYLOCAL PRIVATE LIMITED (CIN: U82990TS2026PTC217408)
Flat 204, Sri Srinivasa Nilayam Apartments, Road No. 18, Vishnupuri Colony, Peerzadiguda, Hyderabad, Telangana - 500098, India.