Privacy Policy

This Privacy Policy explains how Find My Local ("we", "us", the "App"), operated by FINDMYLOCAL PRIVATE LIMITED (CIN: U82990TS2026PTC217408), Flat 204, Sri Srinivasa Nilayam Apartments, Road No. 18, Vishnupuri Colony, Peerzadiguda, Hyderabad, Telangana - 500098, India, collects, uses, shares, and protects your information when you use our mobile application connecting Users with local Helpers across India. By creating an account or using the App, you agree to this Policy.

1. Information We Collect

a. Account & profile information

• All accounts: mobile phone number, name, age/date of birth, gender, profile photo, and location details (village, district, state, PIN code, languages).
• Helper accounts additionally: skills/services offered, bio, pricing, service locations, and — for verification — a live selfie, government ID proof (e.g. Aadhaar, Voter ID, Driving Licence), and address proof. If you choose Aadhaar, upload a Masked Aadhaar (the app asks for this): we do not need or store your full Aadhaar number, and we do not perform UIDAI e-KYC or Aadhaar authentication — verification is a visual document review only. Helpers may also add payment details (UPI ID, UPI QR image, bank account number, IFSC, bank name, account-holder name) and gallery photos. Payment details are stored in a private area only you can access — our staff cannot view them through any administrative tool, and they reach a User only when you yourself send them in a chat.
• Verification-document lifecycle: once verification is APPROVED, the uploaded document images are automatically deleted within 24 hours of the decision; if REJECTED, they are kept up to 90 days for appeal/resubmission, then deleted; undecided submissions are deleted after 180 days. We retain only the decision, its date, the reviewer, and the document type — never the document image or its number — unless an active investigation or legal preservation duty requires longer retention.

b. Location information

• Precise location to find nearby Helpers, set your service area, and share your location in chat.
• Background location — only when you start a "Live Location" share in a chat, and only for the duration you choose — so the person you're chatting with can see your live location. You can stop it at any time.

c. Camera, photos & contacts

• Camera & photo library: to capture your verification selfie/documents, set a profile picture, add gallery photos, and share images in chat.
• Contacts: accessed only at the moment you choose to share a contact in chat; we do not upload or store your full address book.

d. Content you create

• Chat messages, shared images, locations, and payment cards; service commitment (agreement) details; reviews and ratings; and emergency/missing-person/vehicle alerts you create.

e. Device & usage information

• Device model/OS, app version, a push-notification token, diagnostic/crash data, and product-usage analytics (which screens and features are used) to improve reliability and the experience.

2. How We Use Your Information

• Create and manage your account and verify Helper identities for community trust and safety.
• Show nearby Helpers, enable chat, service agreements, reviews, and (Helper-initiated) sharing of payment details between you and the other party.
• Send notifications about chats, requests, agreements, alerts, and account/verification status.
• Broadcast regional emergency/missing-person/vehicle alerts to relevant users.
• Maintain security, prevent abuse, moderate content, and comply with law.
• Diagnose crashes and analyse usage to improve the App.

3. How Information Is Shared

We do not sell your personal information. Payments between Users and Helpers happen directly between them (e.g. via UPI/bank); we are not a payment processor and do not collect or hold transaction funds.

4. Data Retention

We keep your information for as long as your account is active. When you delete your account (see below), your profile and personal records are removed. Content shared with another party (e.g. chat history, agreements) may persist in that party's records, and limited data may be retained where required for legal, security, or dispute-resolution purposes.

5. Your Rights & Choices

• Access & correction: view and edit your profile in the App at any time.
• Deletion: delete your account and personal data in-app via Profile → Delete Account. You may also email us to request deletion.
• Permissions: control location, camera, photos, contacts, and notifications from your device Settings.
• Grievance/Data-protection contact: reach us at the email below; we aim to respond within the timelines required by the India DPDP Act, 2023.

6. Security

We use industry-standard measures (encrypted transport, access-controlled cloud storage) to protect your data. No method of transmission or storage is 100% secure, but we work continuously to safeguard your information.

7. Children

Helpers must be aged 18 or above. Users must be at least 13; we do not knowingly collect data from anyone under 13. Under the Digital Personal Data Protection Act, 2023, any individual under 18 is a "child". For Users aged 13 to 17, we process personal data only with the verifiable consent of a parent or legal guardian, and we do not carry out tracking, behavioural monitoring, or targeted advertising directed at children. A parent or legal guardian may contact our Grievance Officer to review, correct, or delete their child's data. If we learn that we have collected a child's data without the required consent, we will delete it.

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified in-app or by updating the "Last updated" date above.

9. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000, the rules thereunder, and the Digital Personal Data Protection Act, 2023, for any privacy questions, requests to exercise your rights, or grievances, you may contact our Grievance Officer:

General questions: support@findmylocal.co