Community Guidelines & Acceptable Use

Find My Local works only if neighbours can trust each other. These Guidelines apply to everyone — Users and Helpers, in the app and in the real-world interactions the app arranges. Breach of these Guidelines is a breach of our Terms of Service.

1. Respect people

• No harassment, threats, or intimidation. No stalking, repeated unwanted contact, sexual advances, or pressure after someone says no or blocks you.
• No hate or discrimination based on religion, caste, tribe, sex, gender identity, sexual orientation, disability, language, region, or nationality. Helpers may decline work for legitimate reasons — distance, skill, safety, availability — never because of who the customer is.
• No sexual content or conduct. The app is not for dating or sexual services.
• Protect children. Any sexual content involving minors, any attempt to groom, solicit, meet, or harm a minor, and any child-labour arrangement results in an immediate permanent ban and a report to the authorities where the law requires. Tasks for Users aged 13–17 must involve their parent or guardian.
• No violence. No threats, incitement, or weapons.

2. Be honest

• Be who you say you are. No impersonation, fake or duplicate accounts, or forged documents.
• No fraud or scams — advance-fee scams, fake job offers, "registration fee" tricks, money-mule recruitment, phishing, OTP/PIN harvesting, fake payment screenshots, or bait-and-switch pricing.
• Honest reviews only. Review only people you actually dealt with; no fake, paid, traded, or retaliatory reviews; no review blackmail — by either side.
• Honest alerts only. Community alerts are for real incidents. False or harassing alerts are serious violations and may be criminal offences.

3. Keep interactions lawful and safe

• No illegal services or goods — drugs, weapons, stolen property, counterfeits, trafficking, or anything illegal where performed.
• No dangerous Work Posts. Do not post or accept tasks that are unlawful or plainly unsafe.
• Helpers: hold the licences your service legally needs; never work impaired; do not bring an unannounced third person to a job.
• Users: give accurate task details and a safe, lawful working environment. A Helper may refuse or leave work that is unsafe, unlawful, or materially different from what was agreed — without penalty from us.
• Care of children and vulnerable people: verify credentials yourself, agree who will be present, and remember our verification is a document check — not a caregiver background check. A family member should remain reachable and, wherever possible, present.
• In-person basics: first meetings in public places where practical; tell someone where you are; use in-app live-location sharing; never hand over original documents, house keys, valuables, or advances you are not prepared to lose.

4. Respect privacy and the platform

• No doxxing. Do not publish anyone's personal details without their consent — including inside alerts and reviews.
• No off-platform data misuse. Contact details, photos, and documents you receive through the app may be used only for the arranged service.
• No spam, scraping, automation, or interference with moderation and safety systems.
• Payment details: only share YOUR OWN payment details, only in chat, and only when a User has asked to pay you. Never ask anyone for OTPs, PINs, passwords, or remote access to their phone.

5. How enforcement works

Every profile, chat, review, alert, and Work Post can be reported in-app, and you can block any user. Reports are reviewed by trust-and-safety staff, assisted by automated safety rules that flag content for human review — automation helps us act fast, but it cannot catch everything.

Depending on severity and history, we may remove content, warn, restrict features, suspend, permanently ban, or adjust the Community Trust Index (always with a recorded reason). Serious matters — violence, child safety, sexual misconduct, fraud, illegal services — lead to immediate permanent bans and referral to law enforcement. We aim to act on reports within 24 hours and honour the shorter statutory timelines where they apply, including 36 hours for content complained of as unlawful and 2 hours for sexual, impersonation, or morphed/deepfake imagery.

When we action your content or account, we tell you what and why (unless the law prevents it or notice would endanger someone). You can appeal any suspension, ban, or Community Trust Index adjustment in-app, complain to our Grievance Officer, and escalate content grievances to the Grievance Appellate Committee — see our Grievance Redressal page.

© 2026 FINDMYLOCAL PRIVATE LIMITED (CIN: U82990TS2026PTC217408) · Terms of Service · Privacy Policy · Grievance Redressal